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Practice Information

Appointments

Phone 000 immediately for medical emergencies.

New Patients, Visitors & Locals are welcome.

To avoid lengthy delays, please call 4052 1119 to make an appointment to see a Doctor of your choice.

Patients attending without an appointment will be fitted in at the earliest time available.

Please tell the receptionist if:

  • You need to see a Doctor urgently and we will try our best to get you in as soon as possible.
  • You think you may need a longer than normal appointment to discuss your medical care (15-mins or more).
  • You or your family have, or think you may have an infectious illness (we may need to take some extra precautions for you when you arrive at our Medical Centre).

If your usual Doctor isn’t a member of our practice team, following your visit, please advise the receptionist to forward your consultation notes to your regular Doctor.

Waiting Times

Emergencies will always be given priority but we make every effort to see you on time… and we appreciate our patients taking the same care.

Sometimes the Doctors may run late due to:

  • Unexpected emergencies
  • Sudden epidemics
  • An injured patient
  • A seriously ill patient
  • A patient that has unexpectedly required extra time
  • Because the previous patient has arrived late for their appointment

Our receptionists will attempt to advise you if there are any unforeseen delays. We appreciate your patience when this happens.

Translation Services

If you or a family member, require a translation service, we can organise this for you using the National Relay Service, Translations & Interpreter Service, National Auslan Interpreter Booking Service, etc. or our own in house Japanese Translators.

If required, our Japanese Translators can attend your Specialist appointments and Hospital visits. There are no up-front costs associated with our Japanese Translation services, as long as you have a current travel insurance policy with an approved Insurer (please refer to your travel insurance policy or speak to our Japanese Translators for further information).

Home / Hotel Visits

Phone 000 immediately for medical emergencies.

We are happy to make visits to your home or hotel where appropriate, and try our best to have a Doctor attend to you in the quickest time possible.

Home / Hotel visits are scheduled according to the Doctor’s appointment availability.

As we do not have all the necessary medical equipment available at your home / hotel, we would prefer to treat you in our Medical Centre.

A Private Fee will be charged based on the location of your consultation and how complex the medical problem may be.

Contacting your Doctor

We try to keep interruptions during a consultation to a minimum as they can be very distracting to both the Doctor and patient.

Receptionists are not medical professionals and are restricted from discussing and / or disclosing your results or medical condition.

Most queries are best dealt with by consultation, so our general response to a medical inquiry over the phone, is to come in and see a Doctor.

Reminder System

We are committed to preventative healthcare and occasionally we may send you offers of preventative health services appropriate to your care.

If you do not wish to be part of this system, please tell your Doctor or the receptionists.

Prescription Requests

Please make an appointment to see a Doctor for your prescription needs, so that we can make sure we’re providing you with the most up-to-date medications and healthcare available.

Electronic Communication

All significant electronic contact is recorded in your personal health record. All electronic communication including secure and encrypted emails, faxes or SMS correspondence is conducted with appropriate regard to the Australia Privacy Principles and the privacy and confidentiality of your personal information and health information.

Following up Results

On rare occasions your Doctor may arrange for you to receive results over the phone. In these instances, you must speak with the Doctor (or Nurse if instructed).

Receptionists are not medical professionals, and are restricted from discussing and / or disclosing your results or medical condition.

Continuity of Care

Many people do not realise that “shopping around” from medical centre to medical centre may be a disadvantage to you / your family’s health.

We prefer to be responsible for managing your healthcare, and as a result it is often necessary to organise follow up appointments so that we can monitor treatment appropriate to your care.

If you have visited other Doctors in the past, it is easy for us to obtain your personal health records from the appropriate source. This way we can continue to give you the best medical attention possible.

If you would like your personal health records transferred, please ask our receptionists for a Consent Form.

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