Cairns 24 Hour Medical Centre

About Us

Since 1992, the Cairns 24 Hour Medical Centre has continued to provide valuable and convenient healthcare services ‘around the clock’ to local and visiting patients.

We are still located on the ground floor of the Cairns Day Surgery building – mere blocks away from both Public and Private Hospitals and conveniently amongst CBD businesses, residences, hotels and resorts.

Having undergone renovations and expansion, this has allowed us to increase our healthcare services to a diverse range of patients, by providing fully equipped and modern Consultation Rooms, Treatment Rooms and Procedure Rooms.

For your continued convenience – adjoining Pharmacy and Pathology facilities remain onsite.

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Opening Hours

Phone 000 immediately for medical emergencies

The Practice is open every day of the year – 24-hours a day – including Public Holidays.

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Practice Information

Appointments

Phone 000 immediately for medical emergencies.

New Patients, Visitors & Locals are welcome.

To avoid lengthy delays, please call 4052 1119 to make an appointment to see a Doctor of your choice.

Patients attending without an appointment will be fitted in at the earliest time available.

Please tell the receptionist if:

You need to see a Doctor urgently and we will try our best to get you in as soon as possible.
You think you may need a longer than normal appointment to discuss your medical care (15-mins or more).
You or your family have, or think you may have an infectious illness (we may need to take some extra precautions for you when you arrive at our Medical Centre).

If your usual Doctor isn't a member of our practice team, following your visit, please advise the receptionist to forward your consultation notes to your regular Doctor.

Waiting Times

Emergencies will always be given priority but we make every effort to see you on time... and we appreciate our patients taking the same care.

Sometimes the Doctors may run late due to:

Unexpected emergencies
Sudden epidemics
An injured patient
A seriously ill patient
A patient that has unexpectedly required extra time
Because the previous patient has arrived late for their appointment

Our receptionists will attempt to advise you if there are any unforeseen delays. We appreciate your patience when this happens.

Translation Services

If you or a family member, require a translation service, we can organise this for you using the National Relay Service, Translations & Interpreter Service, National Auslan Interpreter Booking Service, etc. or our own in house Japanese Translators.

If required, our Japanese Translators can attend your Specialist appointments and Hospital visits. There are no up-front costs associated with our Japanese Translation services, as long as you have a current travel insurance policy with an approved Insurer (please refer to your travel insurance policy or speak to our Japanese Translators for further information).

Home / Hotel Visits

Phone 000 immediately for medical emergencies.

We are happy to make visits to your home or hotel where appropriate, and try our best to have a Doctor attend to you in the quickest time possible.

Home / Hotel visits are scheduled according to the Doctor's appointment availability.

As we do not have all the necessary medical equipment available at your home / hotel, we would prefer to treat you in our Medical Centre.

A Private Fee will be charged based on the location of your consultation and how complex the medical problem may be.

Contacting your Doctor

We try to keep interruptions during a consultation to a minimum as they can be very distracting to both the Doctor and patient.

Receptionists are not medical professionals and are restricted from discussing and / or disclosing your results or medical condition.

Most queries are best dealt with by consultation, so our general response to a medical inquiry over the phone, is to come in and see a Doctor.

Reminder System

We are committed to preventative healthcare and occasionally we may send you offers of preventative health services appropriate to your care.

If you do not wish to be part of this system, please tell your Doctor or the receptionists.

Prescription Requests

Please make an appointment to see a Doctor for your prescription needs, so that we can make sure we're providing you with the most up-to-date medications and healthcare available.

Electronic Communication

All significant electronic contact is recorded in your personal health record. All electronic communication including secure and encrypted emails, faxes or SMS correspondence is conducted with appropriate regard to the Australia Privacy Principles and the privacy and confidentiality of your personal information and health information.

Following up Results

On rare occasions your Doctor may arrange for you to receive results over the phone. In these instances, you must speak with the Doctor (or Nurse if instructed).

Receptionists are not medical professionals, and are restricted from discussing and / or disclosing your results or medical condition.

Continuity of Care

Many people do not realise that “shopping around” from medical centre to medical centre may be a disadvantage to you / your family’s health.

We prefer to be responsible for managing your healthcare, and as a result it is often necessary to organise follow up appointments so that we can monitor treatment appropriate to your care.

If you have visited other Doctors in the past, it is easy for us to obtain your personal health records from the appropriate source. This way we can continue to give you the best medical attention possible.

If you would like your personal health records transferred, please ask our receptionists for a Consent Form.

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Billing Arrangements

BULK BILLING is available to all patients with a current Australian Medicare Card.

No up-front costs apply to Japanese patients who hold a current travel insurance policy issued by an approved Insurer (please refer to your insurance policy).

Private Fees apply for health care not covered by Medicare including Pre-employment Medicals, Medicals required for licenses, Dive Medicals and overseas patients not eligible for Medicare. Cash, EFTPOS and Credit Card payments accepted.

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Our Services

Urgent Treatment
Same Day appointments available
Services provided include: General, Tropical, Family, Men’s, Women’s, Indigenous & Sexual Health
Chronic Disease Management
Vaccinations & Childhood Immunisations
Travel Medicine & Vaccinations
Minor Surgery & Procedures including Skin Checks
Ante-Natal Checks, Post-Natal Checks, Contraception & Family Planning
WorkCover
Hearing Tests
AMSA & Pre-Employment Medicals including Mining & Coal Board
Japanese Translators onsite

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Our Team

Practice Administration

Practice Manager - Cheree
Practice Assistant - Celiamaree

Doctors

Dr David Ahmed - M.B.,B.S. FRACGP
Dr Taha Asbaghinamini - Doctor of Medicine
Dr Graham Boyce - M.B.,B.S.
Dr Lin De Souza - M.B.,B.S. FRACGP
Dr Mojtaba Hosseinzadeh - Doctorate of Medicine AMC FRACGP
Dr Parveen Kumar - M.B.,B.S. AMC FRACGP
Dr Gavin LeSueur - M.B.,B.S.,B.Med.Sc. FACRRM
Dr Arnold Lim - Doctor of Medicine M.B.,B.S. AMC FRACGP
Dr Kamal Musa - M.B.,B.S. FRACGP
Dr Gopalapillai Sivasambu - M.B.,B.S. AMC FRACGP
Dr Romies Usman - M.B.,B.S.
Dr Nay Tun - M.B.,B.S. AMC FRACGP
Dr Mona Mohamed - M.B.,B.S.

Nurses

Tonja - Registered Nurse, Pap Smear Provider
Sophie - Registered Nurse
Emily - Registered Nurse
Shannon - Enrolled Nurse
Sarah - Enrolled Nurse
Summer - Enrolled Nurse
Meleah - Enrolled Nurse
Diane - Enrolled Nurse

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Our Facilities

For your convenience our Practice:

Is centrally located in the CBD
Welcomes locals and tourists
Is wheelchair accessible

Other Facilities within the complex include:

QML Pathology. Phone: 4046 1505
Cairns Apothecary. Phone: 4031 8411
Cairns Day Surgery. Phone: 4051 5454
Visiting Specialists from Cairns Allied Health Care & Cairns Physiotherapy Plus. Phone: 4044 0444
Moles & Moles Away (providing skin awareness information and skin checks)

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Feedback & Complaints

We encourage patient feedback, and to this end:

We have a Senior Doctor available to discuss areas of concern with you at any time.
We accept feedback and complaints in writing and respond as soon as possible.
Occasionally we conduct surveys to obtain your input into the running of our Medical Centre. Surveys are completely confidential and help us to improve our services to you and your family. Improvement results received from patient input will be displayed on signs at Reception or in the Waiting Room.
Our Practice Information Brochure is available at Reception.
A Suggestion Box is also available at Reception.

If you remain concerned, or have a lasting impression that you would like conveyed to staff or Doctors, we invite you to put this in writing for our Practice Manager. Please address your feedback and/or complaints to the:

Practice Manager

Cairns 24 Hour Medical Centre

PO Box 5924

Cairns QLD 4870

Email: 24hour@thedoctors.com.au

If you are still dissatisfied with Cairns 24 Hour Medical Centre’s response to a matter following our internal investigation procedures, you may wish to refer the matter to the:

Office of the Health Ombudsman

PO BOX 13281

George Street

Brisbane QLD 4003

Website: www.oho.qld.gov.au

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Privacy Policy

We recognise that your privacy is very important, so we are committed to maintaining the confidentiality of your personal health information we collect from you. We are committed to respecting and maintaining your right to privacy in order to comply with the Privacy Act 1988 and the Australian Privacy Principles. It is the policy of this practice to protect your personal health information at all times and to ensure that only authorised medical professionals, Management and staff may access the information you provide to us. Written permission is required to release patient information to any other third party (charges may apply). Please verify with the Practice Manager/Practice Assistant. A copy of our Privacy Policy can be provided by the Practice Manager or Practice Assistant.

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Patient Resources

Hospitals

CAIRNS & SURROUNDING AREAS

TOWNSVILLE

Local Services

CAIRNS

TOWNSVILLE

Physical Health

Mental Health

Medical Professional Associations

Government Departments

Other

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GP Opportunities

The Cairns 24 Hour Medical Centre is privately owned by one GP, who also owns and operates

around Far North Queensland: three General Practices and an Allied Health service.

Currently, the Cairns 24 Hour Medical Centre provides health care to over 3,000 patients a week.

Opportunities exist for General Practitioners to join our established Practice, conveniently located in the Cairns CBD. Joining the Cairns 24 Hour Medical Centre will set your mind at ease, knowing that you are a part of a well-known Far North Queensland health care service offering:

A convenient city location
Permanent, Flexible and Locum arrangements
The assistance of our Receptionists and experienced Management team
Onsite Pathology
Onsite Chemist
Local (offsite) support from experienced and helpful Administrators including Marketing, Human Resources, Accounts and IT

For more information or to discuss a suitable arrangement, please contact:

HUMAN RESOURCES

Cherie or Wendy

Phone: 07 4035 8000 (Mon – Fri, 8am – 5pm)

Email: recruitment@iig.com.au

Web: www.thedoctorsrecruitment.com.au

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